Andromeda-MSP Switchover Onboarding Process

BUT we've got this particular feat down to a science.

Our efficient four step procedure makes joining with Andromeda a seamless process. Beyond your initial conversation with your existing vendor, you won’t even need to interact with them on the transition – we will handle all of it.

Once you sign with us, our dedicated team will take over and guide you through the process; from scheduling to collecting the little bit of information we need from you.

Rest assured, this will be much easier and less disruptive than what you are thinking, and, if you have been through this before, it will be better than last time…Galaxies better!

What happens if the existing vendor isn’t cooperative?

Yes, we do run into this from time to time, and it has never been a show-stopper. Our team knows how to work around the issues this presents, and you will still see a seamless transition.

Do I need to pay my old vendor during the onboarding phase?

Yes, you will generally have a 30-day overlap in billing. They need to continue to support you until our onboarding is done.

What if the outgoing vendor cuts us off during the transition?

This is another thing that does infrequently happen. We will pick up the pieces and accelerate our process to minimize your disruption as much as possible.

How much downtime or disruption will I have?

There are always a few bumps along the way and generally a few small glitches in the first 30 days. However, these are almost always minor, and we are a phone call away to get things corrected.

30 years of I.T. experience with clients like you

Over 150 clients successfully onboarded from a different MSP

30-45 days is the average it takes for transition

"I can turn to them if there's a situation I can't handle. The biggest benefit for me has been that peace of mind"

Systems Admin
Manufacturing Company

Recent Service Comments

"We have a solid professional relationship with their team, and their technical expertise greatly benefits our growth."

Global IT Director
Vanilla Product Manufacturer

Andromeda Knows How To Get Things Done^*

2:26 Min:Sec
Average Time to Live Tech Phone Pickup

35.0 Minutes
Median Ticket Response Time

93%
% of Issues Resolved within 8 Business Hours

8+ Years
Average Employee Retention

88.7%
Customer Satisfaction Rating

^*Data was last updated on: Nov 10, 2025 from most recent 30-day averages