Who We Are

Our Company

Since 1994, Andromeda Technology Solutions has kept businesses safe, secure, and running. Whether you need proactive IT services or advanced building security, we're your go-to resource.

Our Team

We've grown from a group of three to a team 50 people strong – all dedicated to the core purpose of helping our customers succeed.


Andromeda was honored to be named as one of the 2022 Best Places to Work in Illinois. Explore the new frontier of your career and view our open positions.

Who We Serve

Our Clients

We’ve served 2,500+ clients in our 29+ year history. Whether you're located near our headquarters in the Chicagoland area or have needs on a national level, we can help you with all your business IT needs.



Manufacturing Sub-Sectors

What We Do

How We Can Help

Don't let unmet IT and building security needs spin your spacecraft out of control. Discover how our IT services and full suite of building security solutions will keep you grounded.

IT Solutions

Why Andromeda

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Resource Portal

Technology is constantly evolving – and so are building security threats. Stay in orbit with the latest developments via our regularly updated resource library.

Recent Blog Posts

How Can We Help

Are you an existing customer in need of support? Submit a ticket and we'll report to the bridge shortly.

Submit a Ticket

Need help? We’ve got you covered.

Before we get to work - make sure to look this over

  • This form is for Existing Customers. If you are not yet a client of Andromeda, call (815) 836-0030 for assistance.
  • If this is an Emergency - please call (815) 836-0030. That is the fastest way to get help.
  • If you are trying to schedule a site visit - please contact your account manager or call our main line to be connected to your account team. This form submits tickets to your service desk for remote help.
  • Andromeda strives to respond to a Help Desk request within one business day for non-critical issues. For critical issues, we will make best efforts to respond within one (1) hour. (Service Desk hours are 7am to 6pm, M-F)

Important Note

Once you’ve submitted your ticket request, you’ll receive an email confirmation. This should occur within a few minutes of clicking SUBMIT.

If you do NOT see this email confirmation, please call our offices at (815) 836-0030 and request to speak with the service desk. There is a chance your ticket wasn’t submitted correctly.